Refund policy

At Irvines, we strive to ensure your satisfaction with every purchase. Please take a moment to review our returns policy to understand how we can assist you in the unlikely event that you need to make a return.

Refunds for Change of Mind:
We do not offer refunds for change of mind or if you've simply decided you no longer want the item.

Refunds for Faulty Items:
Refunds will only be processed for items that are deemed faulty or defective. We take great care in delivering products of the highest quality, but if you believe you have received a faulty item, please contact our customer service team within 30 days of purchase.

Exchanges and Store Credit:
In lieu of refunds, we provide the option for an exchange of product or store credit within 30 days of the original purchase date. This applies to items that are in their original condition, with tags attached.

Conditions for Returns:
To be eligible for an exchange or store credit, items must be returned in their original condition. This includes having all tags attached and the product being unworn, unwashed, and undamaged.

Presentation of Receipt:
A valid receipt of purchase must be presented for all returns. This is necessary to verify the original transaction and date of purchase.

How to Initiate a Return:
To initiate a return, please contact our customer service team. Provide details such as your order number, the item you wish to return, and the reason for the return. Our team will guide you through the return process.

Contact Us:
If you have any questions or concerns regarding our returns policy, feel free to reach out to our customer service team.

We appreciate your understanding and cooperation. Thank you for choosing Irvines Longreach.